Política de reembolso

1. Return Entitlement & Delivery Scope

• Return Window: You are entitled to lodge a return or refund application within 30 calendar days from the date your order is dispatched.
  
  
• Supported Destination Countries: We deliver and fulfill orders to designated European markets, including Germany, Austria, Poland, Czech Republic, Spain, Italy, Hungary, Greece, and other authorized regional territories. All returns must originate from within these recognized countries.
  
  
• Payment Framework: We operate exclusively on a Cash on Delivery (COD) basis. We currently do not support, collect, or process advance electronic payments such as credit cards, debit cards, PayPal, or wire transfers during checkout.
  
  
• Mandatory Authorization: You must reach out to our Customer Support desk and obtain formal approval before sending any package back.
  
  

2. Return Authorization Procedure

• Full Customer Name
  
  
• Order Identification Number
  
  
• Product Name / Specific Variant
  
  
• Delivery Address in the destination country
  
  
• Contact Phone Number
  
  
• Active Email Address
  
  
• Thorough explanation detailing the reason for your return
  
  

1. An official return authorization reference;
   
   
2. The specific return shipping address of our inspection facility;
   
   
3. Detailed packing and courier guidelines;
   
   
4. Supplementary return instructions, where necessary.
   
   

3. Return Condition Standards

• Completely unused, unworn, unwashed, and preserved in their original state;
  
  
• Packed securely in original retail boxes with all protective interior packaging intact;
  
  
• Accompanied by all included components, hardware, user manuals, tags, labels, and promotional items (if applicable);
  
  
• Entirely free from signs of handling, customer modifications, wear, or accidental damage;
  
  
• Maintained in a pristine state fully suitable for resale.
  
  

4. Reimbursement Protocols for COD Orders

• If approved, your reimbursement will be initiated as quickly as reasonably possible.
  
  
• Settlement Channel: Because all purchases are settled physically in cash upon courier handover, refunds cannot be automatically reversed to a card. Reimbursements will be processed using a mutually agreed refund method arranged directly through our Customer Support team.
  
  
• Please note that transit intervals for funds to appear in your possession may vary depending on the operational schedules of relevant financial institutions.
  
  

5. Damaged, Defective, or Incorrect Deliveries

• Physical damage incurred during courier transit;
  
  
• Inherent manufacturing defects or operational failures;
  
  
• Delivery of an incorrect item or variant;
  
  
• Missing accessories, hardware, or essential parts;
  
  
• Other quality-related faults attributable to our preparation.
  
  

• Dispatch an identical replacement unit at no extra expense; or
  
  
• Issue a complete refund.
  
  

6. Discretionary Returns (Customer Remorse)

• The return application must be submitted within 30 calendar days from the date of dispatch.
  
  
• The merchandise must be strictly unused, resalable, and complete with all original retail packaging, tags, manuals, and accessories.
  
  
• Unless mandatory consumer protection legislation dictates otherwise, the customer bears all return shipping expenses for personal-reason returns.
  
  
• Reimbursements will be issued only after the returned parcel has arrived at our warehouse and successfully passed inspection.
  
  

7. Excluded & Non-Returnable Scenarios

• The claim is submitted after more than 30 calendar days have elapsed since dispatch;
  
  
• The merchandise exhibits signs of use, washing, assembly, alteration, or damage occurring after physical delivery;
  
  
• Essential manufacturer packaging, hardware, manuals, labels, or promotional materials are missing;
  
  
• Damage resulted from improper customer handling, negligence, or accidental impact;
  
  
• The returned item does not correspond with the original order records;
  
  
• The product is no longer in a resalable condition.
  
  

8. Product Exchanges

1. Lodge an authorized return request for the initial item under this policy.
   
   
2. Complete a separate, new purchase for your preferred item directly on our storefront.
   
   

9. Order Fulfillment & Cancellation Boundaries

• Handling Benchmarks: Orders undergo warehouse handling, verification, and packaging within 1 to 3 business days.
  
  
• Logistics Transit: Following carrier handover, freight transit across our supported destination countries requires approximately 7 to 15 business days.
  
  
• Cancellation Limits: Consignments enter our fulfillment and sorting queue shortly after order placement. Once an order has entered fulfillment processing, it cannot be canceled, redirected, or modified. If you no longer wish to retain the product upon delivery, please accept the parcel and follow our return procedure within the 30-day post-dispatch window.
  
  

10. Cash on Delivery (COD) Guidelines

• For all Cash on Delivery orders, full payment must be handed over in physical cash directly to the carrier representative upon parcel arrival at your delivery address.
  
  
• If the delivery recipient differs from the purchasing contact, please ensure an authorized individual is present with the correct cash amount ready to complete payment.
  
  
• Refunds for COD purchases will be coordinated through Customer Support using a mutually agreed settlement channel once the return is verified.
  
  

11. Customer Support Desk

• Store Identifier: fqwuw.shop
  
  
• Customer Support Email: asd01224963660@gmail.com