Política de envío

Logistics & Fulfillment Policy

Last Updated: September 8, 2026

Thank you for choosing fqwuw.shop. We are dedicated to providing dependable, safe, and transparent transportation for every parcel. This Logistics Policy details our fulfillment schedules, transportation partners, delivery timelines, and customer responsibilities across our delivery network.

1. Delivery Destinations & Regional Scope

We fulfill and transport orders to supported European countries, specifically:

Germany
Austria
Poland
Czech Republic
Spain
Italy
Hungary
Greece
and other officially supported regional territories

If your delivery address is located outside these authorized destination countries, we are currently unable to accept or dispatch your order. Displayed product prices generally incorporate standard applicable sales taxes. Regional customs duties, import tariffs, or statutory processing fees may apply where mandated by local authorities.

2. Shipping Methods & Settlement Terms

To guarantee parcel safety and reliable transit across borders, we collaborate with established courier networks:

Shipping Tier: Standard Free Shipping on all eligible orders (no hidden handling or courier fees added at checkout).
Carrier Networks: Parcels are routed via recognized logistics partners—such as DHL, DPD, UPS, FedEx, GLS, and partner regional postal operators—selected automatically according to destination efficiency and route availability.
Sole Settlement Channel: All orders operate strictly on a Cash on Delivery (COD) basis. We do not support, collect, or process advance online payments (including credit cards, debit cards, PayPal, bank transfers, or digital wallets) during checkout. The full invoice amount is collected directly in physical cash by the courier representative upon parcel handover at your address.

3. Order Handling & Packaging Timeline

Orders enter fulfillment immediately following the verification of customer details and contact telephone numbers.

Order Processing Window: 1 to 3 business days.
Orders finalized on weekends or official public holidays will begin processing on the following business day.
Our sorting and packing facilities operate Monday through Friday, excluding public holidays.
Handling times may experience slight extensions during seasonal sales events or high-volume logistical periods.

4. Transit Duration & Total Estimated Delivery

The total delivery timeframe accounts for warehouse handling and carrier transportation:

Warehouse Preparation: 1–3 business days
Freight Transit Duration: 7–15 business days
Estimated Total Delivery Window: 8–18 business days

Note: Delivery timeframes are non-binding operational estimates. Physical transit durations may fluctuate based on destination routing, customs clearance, regional sorting volumes, weather conditions, or unforeseen logistical events.

5. Tracking Details & Verification

Once your parcel is handed over to the carrier, a dispatch confirmation email containing your tracking number and carrier details will be sent.

Carrier databases generally require 24 to 72 hours from handover to reflect active physical checkpoint scans.
Scan updates may experience minor delays during holiday surges or transfer hub congestion.
If your tracking status remains inactive beyond 72 hours, please contact our support desk for an update.

6. Unforeseen Shipping Delays

While we strive to ensure prompt delivery, transit times may occasionally be extended due to factors beyond our reasonable control, such as:

Severe weather anomalies, winter storms, or natural events;
Cross-border customs reviews and regulatory inspections;
National, regional, or local public holidays across transit routes;
Air freight restrictions, transportation strikes, or regional hub backlogs;
Unanticipated force majeure occurrences.

If your parcel has not arrived within the estimated delivery period, our customer care team is available to assist in tracing the shipment.

7. Order Modifications, Cancellations & Return Entitlements

Before Shipment: You may request order cancellations, address updates, or item modifications during the initial 1–3 business day handling stage. While we make reasonable efforts to accommodate adjustments, changes cannot be guaranteed once packaging has begun.
After Shipment: Once an order is transferred to the courier, it cannot be canceled, redirected, modified, or halted in transit.
30-Day Return Right: In accordance with our Returns & Refund Policy, customers retain the right to request a return and refund within 30 calendar days from the date of dispatch. If you choose not to keep the merchandise upon arrival, please accept the delivery, complete the Cash on Delivery payment with the driver, and reach out to our team to obtain return authorization. If a package is rejected at the doorstep without legitimate cause, actual return shipping and handling costs may be deducted from any eligible reimbursement where permissible.

8. Customs, Duties & Import Tariffs

Most consignments arrive without supplementary customs charges. However, depending on destination import rules, local regulatory bodies may assess:

Statutory import duties;
Local Value Added Tax (VAT);
Customs clearance fees or administrative charges.

These assessments are determined solely by the destination authorities and remain the responsibility of the recipient. For precise guidance, consult your regional customs authority.

9. Damaged or Lost Consignments

If your parcel is lost in transit or arrives physically damaged, please notify us promptly with the following details:

Order Number and Tracking Number;
Detailed description of the problem;
Clear photographs of the damaged product and outer packaging labels.

Following verification, we will coordinate with the courier service to resolve the issue and arrange an appropriate replacement or refund in accordance with our return guidelines.

10. Customer Delivery Responsibilities & Accuracy

Customers must provide complete, authentic, and reachable delivery details at checkout. Because orders are fulfilled exclusively via Cash on Delivery, recipients are responsible for:

Providing an accurate physical address and working phone number;
Ensuring an authorized recipient is present to receive the parcel;
Having the exact cash payment ready for the courier agent upon arrival.

We are not responsible for delivery disruptions, failed attempts, or delays caused by incomplete address data, invalid contact numbers, or customer absence. Additional fees may apply if an order must be re-shipped.