Versand

Logistics Policy

Last Updated: August 5, 2026

Thank you for shopping at Upteg.shop. We are committed to providing safe, reliable, and efficient delivery services. This Logistics Policy explains how we process, ship, and deliver your orders, as well as important information regarding shipping, tracking, and delivery.

1. Shipping Destinations

We currently offer shipping to the following countries:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Romania
Bulgaria
Greece
Estonia
Latvia
Lithuania

If your destination country is not listed above, please contact our Customer Support team before placing your order.

Unless otherwise specified, product prices generally include applicable taxes. Additional customs duties, import taxes, or government fees may apply where required by local regulations.

2. Shipping Methods

To ensure secure and timely delivery, we work with trusted international and local courier companies.

Shipping Method
Standard Free Shipping
Logistics Partners

Depending on your destination and operational availability, your order may be delivered by:

UPS
FedEx
DHL
DPD
GLS
Other authorized regional courier services

The carrier is selected automatically based on the shipping destination and logistics availability.

Shipping Cost
Free Shipping on all eligible orders.
3. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing Time

1–3 Business Days

Please note:

Orders placed on weekends or public holidays will be processed on the next business day.
Our warehouse operates Monday through Friday, excluding public holidays.
During major promotional campaigns or peak shopping seasons, processing times may be slightly extended.
4. Estimated Delivery Time

Estimated delivery consists of:

Order Processing: 1–3 Business Days
Shipping Transit: 5–10 Business Days
Estimated Total Delivery Time

6–13 Business Days

Delivery times are estimates only and may vary depending on:

Delivery destination
Local courier operations
Customs clearance procedures
Seasonal shipping demand
Weather conditions
Transportation disruptions
Other circumstances beyond our reasonable control
5. Order Tracking

After your order has been shipped, you will receive a confirmation email containing:

Tracking Number
Shipping Carrier
Tracking Information

Please note:

Tracking information may take 24–72 hours to become available after shipment.
Tracking updates may occasionally be delayed during holidays or periods of high shipping volume.

If you experience difficulty tracking your order, please contact our Customer Support team for assistance.

6. Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

Severe weather conditions
Natural disasters
Customs inspections
Airline or freight delays
Transportation restrictions
High courier workload
Public holidays
Force majeure events

If your order has not arrived within the estimated delivery period, please contact Customer Support and we will assist you in checking the shipment status.

7. Order Changes and Cancellation
Before Shipment

Before your order has been dispatched, you may contact us to request:

Order cancellation
Shipping address updates
Product modifications (subject to availability)

Although we will make every reasonable effort to accommodate your request, changes cannot be guaranteed once order processing has begun.

After Shipment

Once an order has been shipped, it generally cannot be:

Cancelled
Modified
Redirected to another address
Stopped while in transit

If a shipment is refused by the recipient and returned to our warehouse, any refund will be processed according to our Returns & Refund Policy. Where permitted by applicable law, actual shipping or handling costs may be deducted from the refund amount.

Please carefully verify your shipping information before submitting your order.

8. Customs, Taxes, and Duties

Most shipments are delivered without additional charges.

However, depending on the destination country, customs authorities may require payment of:

Import Duties
Value Added Tax (VAT)
Customs Clearance Fees
Other government-imposed charges

These charges are determined solely by the customs authorities of the destination country and are the responsibility of the recipient.

For further information, please contact your local customs office.

9. Lost or Damaged Shipments

If your package is lost during transit or arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

Order Number
Tracking Number
Description of the issue
Clear photographs of the package and product (if damaged)

After reviewing the information, we will work with the shipping carrier to resolve the matter and, where appropriate, arrange a replacement or refund in accordance with our applicable policies.

10. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

We are not responsible for delays, failed deliveries, or additional shipping charges resulting from:

Incorrect shipping addresses
Incomplete recipient information
Invalid phone numbers
Failure to receive the delivery

If a package is returned because of incorrect or incomplete shipping information, additional shipping charges may apply before the order can be reshipped.

11. Contact Us

If you have any questions regarding shipping, order processing, delivery, tracking, or logistics, please contact our Customer Support team.

Customer Support Email:

We are committed to responding to all inquiries as promptly as possible and providing professional assistance throughout the shipping and delivery process.